USER EXPERIENCE and service DESIGN

Improve your skills

The User Experience and Service Design program offers comprehensive training in designing user-centered digital and physical systems. Participants will learn to conduct user research, create interactive prototypes, and develop usable interfaces that enhance user satisfaction and business outcomes.

This program is ideal for aspiring UX/UI designers, graphic designers, web developers, and professionals interested in enhancing user experience in digital products and services.

Classes in Lisbon (Fridays 16:30-20h & Saturdays 9-13h) • Applications open until Sep 2th

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Why choose this User Experience and Service Design Advance Training Program?

Learn from our world class experts

• Lessons delivered by top faculty Professors and leading Industry Experts

• Curriculum crafted to develop skills highly valued in the industry: user research, prototyping, and usable interfaces

Global Learning Experience

• Upskill with a diverse cohort of professionals from different backgrounds and nationalities

• Enjoy in-person interaction with colleagues and faculty and grow your professional network

Hands-on, Practical Training

• Engage in industry-relevant projects and explore real-world case studies.

• Participate in collaborative and customized sessions and engage in practical work in small groups.

Program Structure

An introduction with case studies and practical group exercises on user-centered design from a business perspective.

Overview and introduction to the field of user-centered design. The course covers fundamental research methods that are employed in the design of physical and digital systems/environments.

Overview of interaction design and user interface design decisions for screen-based software products and services.

Providing an introduction to usability and its main components, as well as an overview of the iterative user interface design methodology, this module covers the several steps of the iterative cycle, focusing more on the prototyping and evaluation steps.

Data-driven design

Spatial computing

Digital Media and Storytelling

Service Design and
Mobile Service Innovation

Intelligent User Interfaces

Web and Mobile Accessibility

Digital Service Innovation

Search and Recommender
Systems

Complex Data Analysis

Deep Learning

Deep Learning for Image and Language

Cloud-based Data Processing

Information Visualization

Product Teams

Product Delivery

Product Market Fit and Growth

Put into practice the academic knowledge acquired in the course in the Capstone Project module. This group work project merges theory and practice, challenging students to develop innovative solutions in their field. Teams will be exposed to real-world problems provided by leading
industry players.

Who is this program for ?

This program is designed for professional professionals across various career stages

Individuals with some academic or professional background in coding or in applied mathematics/statistics.

Individuals who want to create successful, innovative product and design solutions

Aspiring UX/UI Designers, Graphic Designers, Web Developers, Designers, Engineers, Information Architects, Writers, Sociologists and Entrepreneurs interested in learning how to develop compelling user experiences

Those interested in a multidisciplinary design thinking approach to enhance skills that are familiar but often undervalued

Find all the details of the User Experience and Service Design program in our free brochure

How will this program benefit you ?

Comprehensive Skill Development

Gain expertise in user research, interaction design, prototyping, and usability testing, equipping you with essential skills to create user-friendly and innovative digital products

Hands-on Experience

Participate in practical projects, including a bootcamp and a capstone project, where you will apply learned concepts to real-world challenges, enhancing your ability to solve complex design problems

Global Perspective

Benefit from a program powered by renowned institutions like CMU Portugal and Instituto Superior Técnico, offering an international perspective on UX and service design practices

Networking Opportunities

Connect with industry experts, faculty from top institutions, and like-minded professionals, expanding your professional network and opening doors to new career opportunities

Industry-Relevant Curriculum

Learn from a curriculum that covers cutting-edge topics such as intelligent user interfaces, data-driven design, and digital service innovation, ensuring you stay ahead in the rapidly evolving field of UX and service design

Who can apply

Applicants can expect to gain skills in user research, interaction design, prototyping, and usability testing. They will learn to create user-friendly interfaces and improve user satisfaction, which are essential for designing successful digital products.

Elevate your career with our Advanced Training Program, benefiting from a scholarship granted by the Santander Foundation and other supporters. The first 30 selected applicants will pay €2,000 for a course value of €10,000. 

Application Process 

Fill the Application Form

Register by clicking on the apply now butom and completing the online application form at santander open academy.

Application Screening

Your application will be reviewed to determine if it is a fit with the program.

Join the Program

If selected, you will receive an offer email for the upcoming course with the next steps. Secure your seat by paying the fee.